Senior Manager - City Technology PMO & Demand Management (DEL 3)

Lead the City Technology Project Management Office (PMO) responsible for portfolio governance, delivery assurance, demand intake, stage-gate control, and operational readiness across all IT and OT technology towers within QIC City Technology. This role ensures that City Technology programs and vendors deliver technology solutions in a controlled, auditable manner, and that all deliverables meet defined governance requirements for readiness, documentation, cybersecurity gating, and transition into technology L2/L3 support . The PMO acts as the control tower for all City Technology projects transitioning into run-state operations. Reporting Line Reports to: Director — Technology Governance, Architecture, Budget, ITSM Standards & PMO Direct Reports: PMO Managers, Project Governance Leads, Reporting & Controls Analysts Role Scope (City Technology Only) In scope delivery and handover domains, including, but not limited to: City Business Applications City Platforms (integration/IoT/data) City OT & Smart Systems technology City Physical Security technology City ICT infrastructure and data centers including City IT/OT Security Key Responsibilities A) Delivery & Handover Governance Framework (City Technology) Implement and maintain Delivery & Handover Governance standards for City Technology programs, including: reporting templates and cadence stage-gate criteria RAID log standards dependency tracking rules baseline control requirements (scope/schedule/cost) Ensure all delivery teams and vendors comply with governance controls. B) Integrated Program Controls Maintain an integrated view of City Technology delivery progress across towers and suppliers. Track delivery milestones, critical path items, and cross-tower dependencies. Identify schedule slippage, scope creep, and delivery risk early and escalate through governance forums. C) Stage Gates & Assurance (Delivery-to-Run) Govern and enforce delivery stage gates, including: Design completion readiness (as required by TDAs) Testing and commissioning evidence Documentation and as-built readiness Operational readiness evidence for transition into technology support Ensure no system progresses through gates without evidence and sign-offs. City Business Applications City OT & Smart Systems City Physical Security Systems City Platforms (Integration / IoT / Data) City ICT Infrastructure and Data Centers including City IT/OT Security D) Risk, Issues, and Dependency Governance (RAID) Own RAID governance standards across all City Technology delivery programs. Ensure RAID logs are complete, current, and actionable. Run dependency reviews and cross-tower issue resolution sessions. Escalate unresolved risks/issues to the appropriate governance level. E) Delivery Reporting & Executive Packs Produce standardized delivery reporting packs including: Schedule health (RAG) Delivery risk exposure Dependency hotspots Milestone achievement Vendor delivery performance indicators Readiness risks for transition to technology support Ensure reporting is auditable and consistent across towers. F) Vendor Delivery & Handover Governance Support (non-commercial) Ensure vendors comply with City Technology Delivery & Handover Governance requirements: Reporting cadence Evidence packs Stage-gate readiness Documentation standards Provide delivery performance evidence to: Commercials/Vendor Management function (for contract governance) City Technology leadership (for escalation) G) Alignment to Governance, Architecture, and Cybersecurity Ensure delivery programs comply with: corporate technology governance processes (where applicable) City Technology governance and architecture standards design authority requirements (IT/OT/physical security/platforms/data) cybersecurity gating requirements Track and report exceptions and required waivers through the correct forums. Key Interfaces Internal: ·         Director — City Technology Governance & Architecture ·         Tower Directors (Apps / OT / Physical Security / Platforms / Infrastructure / Cybersecurity) ·         City ITSM governance and assurance function ·         Director — City Technology Operations (City) (for transition readiness alignment only) ·         Finance / budgeting governance stakeholders External: ·         Systems Integrators ·         Delivery contractors ·         OEMs providing commissioning and handover support ·         Managed service providers supporting transition planning Success Measures (KPIs) ·         % of City Technology programs compliant with Delivery & Handover Governance reporting cadence ·         Stage-gate compliance rate (% passing with complete evidence) ·         % of projects with maintained baseline (scope/schedule/cost) ·         Delivery risk closure rate (RAID actions completed on time) ·         Number of uncontrolled scope changes / late change requests ·         Reduction in “handover defects” (missing documentation, missing runbooks, missing monitoring) ·         Reduction in incidents caused by poor delivery transition within first 30 days of go-live Operational Readiness & Handover Governance ·         Define acceptance criteria for transition from Project to Operations ·         Ensure support documentation, runbooks, monitoring, SLAs and vendor contracts are in place ·         Validate security hardening and compliance sign-offs ·         Coordinate CAB approvals and go-live governance ·         Confirm training and knowledge transfer completion Portfolio & Financial Governance ·         Track total technology investment portfolio (CAPEX and transformation OPEX) ·         Align with Finance for forecasting accuracy ·         Monitor cost variance and earned value performance ·         Maintain benefits realization tracking framework Stakeholder Management ·         Engage Directors across all City Technology tower ·         Interface with Corporate PMO and Enterprise Architecture ·         Present executive updates to Technology Steering Committee ·         Coordinate with Procurement and Legal for contract governance alignment 15+ year-experience in large-scale ICT infrastructure, smart city, or complex technology Delivery & Handover Governance / PMO / program controls roles Experience in complex multi-domain environments, ideally including: IT + OT programs infrastructure and data centers physical security technology delivery smart city platforms and integration Strong knowledge of: stage-gate Delivery & Handover Governance RAID management dependency management reporting and executive governance packs Strong stakeholder management and escalation skills Bachelor’s degree in Engineering, IT, Computer Science or related field (Master’s preferred). Experience managing IT + OT delivery environments preferred. Strong experience in governance-heavy or giga-project environments. PMP or equivalent certification required. Agile/Scrum or SAFe certification preferred. ITIL knowledge required. Strong financial governance and executive reporting capability.