موظف خدمة العملاءCustomer Service Officer

We are seeking a proactive and organised Customer Service Officer to support logistics and delivery operations within the Supply Chain team. The role is responsible for coordinating daily deliveries between customers, drivers, dispatchers, and logistics personnel, ensuring efficient truck utilisation, timely deliveries, and excellent customer communication. The successful candidate will monitor vehicle movements, confirm customer readiness before dispatch, manage delivery exceptions, and support continuous improvement of logistics performance. Key Responsibilities Truck Movement & GPS Monitoring Monitor daily truck movements through GPS tracking systems. Track departures, arrivals, unloading activities, and truck returns. Identify delayed, stationary, or route-deviating vehicles. Follow up with drivers regarding delays and operational issues. Escalate significant delays, breakdowns, or route issues to relevant stakeholders. Trip Turnaround Time Control Monitor delivery trips against agreed turnaround times. Maintain records of delays and recurring issues. Analyse delay trends and recommend corrective actions to improve fleet utilisation. Customer Delivery Confirmation Contact custo