مدير تجربة العميل/المريض والإدارة - الرعاية الصحيةDirector of Customer / Patient Experience & Administration (Healthcare) - QHC000

Job Title: Director of Customer / Patient Experience & Administration  Department: Sport Medicine Center   Reports To: Senior Sport Medicine Director   Role Summary  The Customer / Patient Experience & Administration Director is responsible for overseeing the end-to-end patient journey and all front-of-house and administrative operations across the healthcare organization.  The role ensures exceptional patient experience, efficient administrative processes, and seamless coordination between clinical and operational teams.  Reporting to the Senior Sport Medicine Director, this position drives service excellence, operational efficiency, and patient-centered culture across registration, call centers, scheduling, billing support, and customer relations.  Key Responsibilities  1. Customer / Patient Experience Strategy  Design and implement a customer /patient experience strategy aligned with organizational values and quality standards.  Map and optimize the end-to-end customer / patient journey (access, appointment, arrival, clinical screening, treatment, discharge, and follow-up, and digital engagement).  Lead customer /patient satisfaction improvement programs.  Oversee customer/patie