مدير تجربة المستخدم والعنايةDirector of End-User Experience & Care

Do you want to love what you do at work? Do you want to make a difference, an impact, and transform peoples lives? Do you want to work with a team that believes in disrupting the normal, boring, and average? If yes, then this is the job you are looking for ,  webook.com is Saudi’s #1 event ticketing and experience booking platform in terms of technology, features, agility, revenue serving some of the largest mega events in the Kingdom surpassing over 2 billion in sales.   The Director of End-User Experience & Care is responsible for designing and executing a comprehensive customer care strategy that drives satisfaction, loyalty, and advocacy across all user touchpoints. This leader will oversee the customer service function globally, build and manage a high-performing multi-market care team, and implement scalable systems that ensure seamless end-to-end experiences for every user interacting with webook.com — from booking to event day and beyond. This is not a traditional “support” role. It’s about building a world-class care ecosystem that turns every customer interaction into an opportunity to strengthen the brand and grow lifetime value. Key Responsibilities: Develop and execute