مدير مستوى خدمة تقنية المعلوماتIT Service Level Manager

We are looking for an IT Service Level Manager to drive service performance, vendor governance, and cost transparency across our IT landscape.  This role combines key responsibilities across Service Level Management (SLM), vendor management, and IT financial governance, supporting a modern Managed Services operating model in a complex, multi-vendor environment.  You will play a central role in ensuring end-to-end service performance, financial control, and alignment between IT services and business priorities as part of a broader IT transformation in a regulated banking environment.  Working closely with IT, Finance, and external service providers, you will drive operational excellence, accountability, and data-driven decision-making across the IT organization.  Key Responsibilities: Service & Vendor Management:  Manage service performance across multiple IT vendors   Monitor SLAs, KPIs, and service quality   Coordinate cross-vendor dependencies and escalations   Support service reviews and governance forums   IT Financial Governance:  Manage IT budgeting, forecasting, and cost tracking   Ensure transparency of IT costs and alignment with business value   Monitor financial performa