مدير التميز في الأداءManager - Performance Excellence - CDU6

Job Purpose The Sales & Leasing Performance Unit (PU) is responsible for defining, governing and enabling best-practice Sales & Leasing standards across Qiddiya. The unit supports Sales & Leasing Operations by developing and managing policies, procedures, standardized documents, templates, tools and performance frameworks that ensure consistency and scalability across asset classes. It oversees Sales & Leasing capability development through structured training frameworks and an online Sales & Leasing training academy and governs the Sales & Leasing customer journey in alignment with CRM, digital sales tools, experience center requirements and operational readiness. The PU also provides market intelligence, benchmarking and performance insights to drive informed decision-making and continuous improvement within Sales & Leasing. The Manager - Performance Excellence is responsible for assuring, monitoring and diagnosing Sales & Leasing performance across Qiddiya. The role operates as part of the central Sales & Leasing governance and enablement function and focuses on performance assurance, Quality Assurance / Quality Control (QA/QC), Mystery Shopper programs, performance monitoring