مهندس دعم تطبيقات أول - المستوى الثانيSenior Application Support Engineer - Tier 2

We are looking for a Senior Application Support Engineer – Tier 2 to provide 24/7 production support for critical banking applications and services. The role will be responsible for resolving complex application incidents, leading troubleshooting and Root Cause Analysis (RCA), supporting major incidents, and coordinating with Development, Infrastructure, Database, Middleware, and other technical teams to ensure high availability and stability of banking systems. Key Responsibilities Provide 24/7 Tier 2 application and production support through rotational shifts and on-call coverage. Support business-critical banking applications and ensure high availability and service continuity. Lead the troubleshooting and resolution of P1/P2 incidents and major incidents. Perform detailed Root Cause Analysis (RCA) and drive permanent corrective actions. Monitor application health, performance, availability, and integration status. Analyze application, system, database, and middleware logs to identify and resolve issues. Troubleshoot issues across Production, UAT, SIT, and Development environments. Support application releases, deployments, patches, and configuration changes in accordance with