مهندس دعم القنوات الرقمية أولSenior Digital Channels Support Engineer

Job Summary We are seeking an experienced Senior Digital Channels Support Engineer to provide operational support for enterprise digital banking applications and customer-facing digital channels. The role is responsible for ensuring the availability, performance, and reliability of digital services running on modern microservices architecture. As part of a 24x7 production support organization , the engineer will lead production incident resolution, monitor critical systems, troubleshoot complex application issues, and collaborate with development, infrastructure, DevOps, and business teams to ensure seamless digital banking operations. Key Responsibilities Provide Level 2/Level 3 production support for Digital Channels applications. Lead troubleshooting and resolution of complex production incidents across distributed microservices environments. Monitor application performance, system health, and customer-facing services to ensure maximum availability. Perform Root Cause Analysis (RCA) and implement permanent solutions for recurring production issues. Analyze application logs, distributed traces, and infrastructure metrics using Splunk and Dynatrace. Support production deploym