مهندس دعم الخدمات الصغيرة أولSenior Microservices Support Engineer

Job Summary We are seeking an experienced Senior Microservices Support Engineer to lead the production support and operational excellence of mission-critical microservices applications. The role is part of a 24x7 support organization , requiring participation in rotating shifts and on-call coverage to ensure high availability, stability, and rapid incident resolution for enterprise systems. The ideal candidate will possess deep expertise in Java-based microservices, OpenShift, troubleshooting complex production issues, monitoring, and DevOps practices. Key Responsibilities Lead Level 2/Level 3 production support for enterprise microservices applications. Act as the technical lead during production incidents, driving issue resolution and coordinating with development, infrastructure, and DevOps teams. Perform advanced troubleshooting and root cause analysis for application, middleware, infrastructure, and performance-related issues. Monitor production systems proactively to identify risks, performance degradation, and potential outages. Support application deployments, release management, rollbacks, and environment readiness within OpenShift. Ensure compliance with SLAs by mana