أخصائي - التدريبSpecialist - Training

The Senior Training Specialist is responsible for designing, developing, and leading comprehensive training programs and skill development initiatives for the Guest Support Center (GSC). This role ensures that GSC agents, supervisors, and leadership teams receive effective onboarding, continuous learning opportunities, and refresher training to maintain exceptional service standards. also drives innovation in training methodologies, evaluates program effectiveness, and collaborates with stakeholders including the vendor to align learning initiatives with organizational goals, fostering a culture of excellence and professional growth. Scope/Responsibilities Training Program Development & Execution ·       Design and managing structure onboarding programs for new GSC hires and BPO staff. ·       Develop role specific training programs, including customer service skills, system, and escalation handling ·       Implement a mix of e-learning modules, interactive workshops, and real-time coaching to enhance learning effectiveness. Collaboration & Continuous Improvement ·       Align training content with Knowledge Management resources and operational workflows to ensure accuracy ·