دعم النظامSystem Support

Major Duties and Responsibilities   Monitor system performance and capacity across critical IT systems, proactively identifying and escalating potential issues to maintain availability and data integrity.   Manage and maintain servers and IT operations to ensure system availability and performance.   Perform application deployment on production web and application servers .   Provide support for a wide range of end-user IT issues as 2nd tier support.   Provide onsite IT support across multiple sites in Bangkok as required.   Provide technical support and troubleshoot incidents related to servers and applications before escalating tickets to 3rd tier support (Infra & Application Team).   Handle ad-hoc BAU requests, such as in-house software reports, billing, and performance and capacity monitoring tasks.   Handle ad-hoc telemarketing requests, such as running database scripts and blocking telephone numbers on the in-house application.   Coordinate with vendors and outsourced service providers for hardware, software, and infrastructure support.   Adherence to IT Governance, standards, regulations, IT Security Policy and Procedures at all times .   Experience   3-5 years o