قائد مركز الاتصالContact Center Lead

Do you want to love what you do at work? Do you want to make a difference, an impact, transform peoples lives? Do you want to work with a team that believes in disrupting the normal, boring, and average? If yes, then this is the job you're looking for , webook.com  is Saudi's #1 event ticketing and experience booking platforms in terms of technology, features, agility, revenue serving some of the largest mega events in the Kingdom surpassing over 2 billion sales. Key Responsibilities: Supervise and manage day-to-day operations of the contact center team (inbound, outbound, sales, support, and telemarketing). Lead, mentor, train, and coach a team of agents to deliver exceptional service and achieve KPIs. Handle escalated customer complaints and complex inquiries across all customer service channels (calls, WhatsApp, social media, email, live chat). Monitor team performance, quality standards, and customer interactions to ensure mastery-level service. Support and guide the team in booking, rescheduling, and canceling experience bookings and event ticket sales. Coordinate with other departments to escalate feedback, resolve issues, and enhance customer satisfaction. Conduct regular pe