مدير العناية بالعملاءCustomer Care Manager

Do you want to love what you do at work? Do you want to make a difference, an impact, transform peoples lives? Do you want to work with a team that believes in disrupting the normal, boring, and average? If yes, then this is the job you're looking for , webook.com  is Saudi's #1 event ticketing and experience booking platforms in terms of technology, features, agility, revenue serving some of the largest mega events in the Kingdom surpassing over 2 billion sales. Role Overview : webook.com is looking for a Customer Care Manager to lead customer care operations across webook.com, its clients, and global markets. This role will own the function end to end, including in-house team management, service quality, escalations, processes, reporting, systems, and outsourcing strategy. The ideal candidate is a hands-on leader who can build a scalable operation while maintaining a consistently high customer experience. Key Responsibilities: Lead the day-to-day customer care operation across webook.com and client accounts. Manage, coach, and develop the in-house customer care team. Define team structures, shifts, workflows, escalation paths, and service standards. Develop and manage outsourcin